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Terms of Service

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: The period within which the consumer may exercise their right of withdrawal.

Consumer: The natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the trader.

Day: Calendar day.

Duration contract: A distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.

Durable data medium: Any means that enables the consumer or trader to store information addressed personally to them in a way that facilitates future consultation and unaltered reproduction of the stored information.

Right of withdrawal: The possibility for the consumer to cancel the distance contract within the cooling-off period.

Trader: The natural or legal person who offers products and/or services at a distance to consumers.

Distance contract: A contract concluded between the trader and the consumer under an organised distance sales scheme for products and/or services, where exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.

Means of distance communication: Means that can be used to conclude a contract, without the consumer and trader being in the same place at the same time.

General Terms and Conditions: These general terms and conditions of the trader.

Article 2 – Identity of the Trader

Company name:
Manzonx

Trading name:
Manzonx

Customer service email:
hello@manzonx.com

Article 3 – Applicability

These general terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be inspected at the trader's premises and they will be sent free of charge as soon as possible at the consumer's request.

If the distance contract is concluded electronically, notwithstanding the previous paragraph, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or by other means at the consumer's request.

If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply by analogy and in the event of conflicting general terms and conditions, the consumer can always rely on the applicable provision that is most favourable to them.

If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the remainder of the agreement and these terms and conditions remain in force and the provision in question will be immediately replaced by mutual agreement by a provision that approximates the original as closely as possible.

Situations not regulated in these general terms and conditions must be assessed "in the spirit" of these general terms and conditions.

Any uncertainties regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted "in the spirit" of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be expressly stated in the offer.

The offer is non-binding. The trader has the right to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the trader uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the trader.

All images and specifications in the offer are indicative and cannot give rise to compensation or termination of the agreement.

Images of products are a true representation of the offered products. The trader cannot guarantee that the displayed colours exactly match the actual colours of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer. This applies in particular to:

  • The price, excluding customs clearance and import VAT. These additional costs will be borne by the customer and at their own risk. The postal and/or courier service will use the special arrangement for postal and courier services regarding import. This arrangement applies if the goods are imported into the EU destination country, which is also the case here. The postal and/or courier service will collect the VAT (either together with the customs clearance fees charged) from the recipient of the goods.

  • Any shipping costs.

  • The manner in which the agreement will be concluded and what actions are required for this.

  • Whether or not the right of withdrawal applies.

  • The method of payment, delivery and performance of the agreement.

  • The time for acceptance of the offer, or the period within which the trader guarantees the price.

  • The amount of the fee for distance communication if the costs of using the means of distance communication are calculated on a basis other than the regular basic tariff for the communication means used.

  • Whether the agreement will be archived after it has been concluded, and if so, how it can be consulted by the consumer.

  • The manner in which the consumer, before the agreement is concluded, can check the information they have provided in connection with the agreement and, if desired, restore it.

  • Any other languages, in addition to Dutch, in which the agreement can be concluded.

  • The codes of conduct to which the trader has submitted and the manner in which the consumer can consult these codes of conduct electronically.

  • The minimum duration of the distance contract in the case of a long-term contract.

  • Optional: Available sizes, colours, types of materials.

Article 5 – The Agreement

The agreement is concluded, subject to the provisions in paragraph 4, at the time of the consumer's acceptance of the offer and fulfilment of the established conditions.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the trader, the consumer may cancel the agreement.

If the agreement is concluded electronically, the trader will take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the trader will take appropriate security measures.

The trader may - within legal frameworks - inform themselves about whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the trader, based on this investigation, has good reasons not to enter into the agreement, they are entitled to refuse an order or request with reasons or to attach special conditions to the performance.

The trader will send the following information to the consumer with the product or service, in writing or in a way that enables the consumer to store it accessibly on a durable data medium:

  • The visiting address of the trader's branch where the consumer can go with complaints.

  • The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal.

  • Information about guarantees and existing after-sales service.

  • The information included in Article 4, paragraph 3 of these terms and conditions, unless the trader has already provided this information to the consumer before the execution of the agreement.

  • The requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of a duration contract, the provision in the previous paragraph applies only to the first delivery.

Every agreement is concluded subject to sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to cancel the agreement without giving any reason within 14 days. This cooling-off period starts on the day after the consumer, or a representative appointed by the consumer in advance and notified to the trader, received the product.

During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product to the trader with all accessories supplied and - if reasonably possible - in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the trader.

If the consumer wishes to exercise their right of withdrawal, they are obliged to inform the trader of this within 14 days of receiving the product. The consumer must notify this by written notice/email. After the consumer has indicated that they wish to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of dispatch.

If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that they wish to exercise their right of withdrawal or has not returned the product to the trader, the purchase is a fact.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the costs for returning the products will be borne by the consumer.

If the consumer has paid an amount, the trader will refund this amount as soon as possible, but no later than within 14 days of cancellation. This is subject to the condition that the product has already been received back by the online retailer or that conclusive proof of complete return can be provided.

Article 8 – Exclusion of Right of Withdrawal

The trader may exclude the consumer's right of withdrawal for products described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the trader has clearly stated this in the offer, at least in good time before concluding the agreement.

Exclusion of the right of withdrawal is only possible for products:

  • That have been created by the trader according to the consumer's specifications.

  • That are clearly personal in nature.

  • That cannot be returned due to their nature.

  • That can deteriorate or age quickly.

  • Whose price is subject to fluctuations in the financial market over which the trader has no influence.

  • For individual newspapers and magazines.

  • For audio and video recordings and computer software where the consumer has broken the seal.

  • For hygiene products where the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

  • Concerning accommodation, transport, restaurant business or leisure activities to be performed on a specific date or during a specific period.

  • Whose performance has begun with the consumer's express consent before the cooling-off period has expired.

  • Concerning betting and lotteries.

Article 9 – The Price

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.

Notwithstanding the previous paragraph, the trader may offer products or services with variable prices, whose prices are subject to fluctuations in the financial market over which the trader has no influence. This price sensitivity and the fact that any stated prices are target prices are indicated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are a result of legal regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the trader has stipulated this and:

  • They are a result of legal regulations or provisions; or

  • The consumer has the right to cancel the agreement with effect from the day the price increase takes effect.

According to Article 5:1 of the Turnover Tax Act 1968, the delivery takes place in the country where the transport begins. In this case, this delivery takes place outside the EU. Consequently, the postal or courier service will collect import VAT or customs clearance from the customer. Therefore, no VAT will be charged by the trader.

All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the trader is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Guarantee

The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and/or government regulations. If agreed, the trader also guarantees that the product is suitable for other than normal use.

A guarantee provided by the trader, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the trader under the agreement.

Any defects or incorrectly delivered products must be reported in writing to the trader within 14 days of delivery. Products must be returned in the original packaging and in new condition.

The trader's guarantee period corresponds to the manufacturer's guarantee period. However, the trader is never liable for the ultimate suitability of the products for every individual application of the consumer, or for any advice regarding the use or application of the products.

The guarantee does not apply if:

  • The consumer has repaired and/or modified the delivered products themselves or has had third parties repair and/or modify them.

  • The delivered products have been exposed to abnormal conditions or have been otherwise treated carelessly or contrary to the trader's instructions and/or those on the packaging.

  • The defect is wholly or partially the result of regulations that the government has or will impose regarding the nature or quality of the materials used.

Article 11 – Delivery and Performance

The trader will exercise the utmost care when receiving and executing orders for products.

The delivery address is the address that the consumer has provided to the company.

With due observance of what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders quickly, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this within 30 days after placing the order. In that case, the consumer has the right to cancel the agreement free of charge and is entitled to any compensation.

In the event of termination in accordance with the previous paragraph, the trader will refund the amount the consumer has paid as soon as possible, but no later than within 14 days of termination.

If delivery of an ordered product proves impossible, the trader will make every effort to provide a replacement product. At the latest upon delivery, it will be stated clearly and comprehensibly that a replacement product will be delivered. For replacement products, the right of withdrawal cannot be excluded. The costs of any return shipment are borne by the trader.

The risk of damage and/or loss of products rests with the trader until delivery to the consumer or a representative designated in advance by the consumer and notified to the trader, unless expressly agreed otherwise.

Article 12 – Duration Contracts: Duration, Cancellation and Extension

Cancellation

The consumer may cancel an agreement that has been entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services at any time, with due observance of the agreed cancellation rules and a notice period of no more than one month.

The consumer may cancel an agreement that has been entered into for a definite period and which extends to the regular delivery of products (including electricity) or services at any time towards the end of the definite period, with due observance of the agreed cancellation rules and a notice period of no more than one month.

The consumer may cancel the agreements referred to in the previous paragraphs:

  • At any time and not be limited to cancellation at a specific time or during a specific period.

  • At least cancel in the same way as they were entered into by them.

  • Always cancel with the same notice period as the trader has agreed for themselves.

Extension

An agreement that has been entered into for a definite period and which extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a definite period.

Notwithstanding the previous paragraph, an agreement that has been entered into for a definite period and which extends to the regular delivery of daily newspapers and weekly magazines may be tacitly extended for a definite period of up to three months, if the consumer can cancel this extension with a notice period of no more than one month.

An agreement that has been entered into for a definite period and which extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer can cancel it at any time with a notice period of no more than one month and a notice period of no more than three months if the agreement extends to the regular, but less than once a month, delivery of daily newspapers and weekly magazines.

A fixed-term agreement for the regular delivery of daily newspapers and weekly magazines for introductory purposes (trial or introductory subscription) is not tacitly extended and automatically terminates after the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may cancel the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose cancellation before the end of the agreed duration.

Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period referred to in Article 6, paragraph 1. In the case of an agreement to provide a service, this period starts after the consumer has received confirmation of the agreement.

The consumer has the obligation to immediately report inaccuracies in the payment details provided or stated to the trader.

In the event of non-payment by the consumer, the trader has the right, subject to legal limitations, to charge the reasonable costs that have been communicated to the consumer in advance.

Article 14 – Complaints Procedure

Complaints about the performance of the agreement must be submitted fully and clearly described to the trader within 7 days after the consumer has discovered the defects.

Complaints submitted to the trader will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the trader's obligations, unless the trader indicates otherwise in writing.

If a complaint is found to be justified by the trader, the trader will, at their option, replace or repair the delivered products free of charge.

Article 15 – Disputes

Agreements between the trader and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law. Even if the consumer lives abroad.

Article 16 – CESOP

Due to the measures introduced and tightened in 2024 regarding the "Amendment of the Turnover Tax Act 1968 (Act implementing the Payment Services Directive)" and thus the implementation of the Central Electronic System of Payment information (CESOP), payment service providers may record data in the European CESOP system.